For many Live Nation events we offer a pre-sale to our customers. Keep an eye out on our official WeChat and Weibo accounts for details on pre-sales. Related information will be released before each show.

Live Nation Members Pre-sale is when we make tickets available to our official social media accounts followers before they go on public sale to everyone. Pre-sale tickets are the same as those available in the public sale, they are just available earlier. We may restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.

Not all Live Nation events have pre-sale. Please see the detail on event pages or our official social media accounts.

Pre-sale tickets are available while stocks last. We don't guarantee tickets for Live Nation followers. But if pre-sale tickets are sold out, you can also have a chance to book when tickets go public on sale.

Our events have different ticket policy. Please refer to the details on Live Nation official WeChat and Weibo accounts.

If you have a confirmation/order number but have not yet received a confirmation message, there is no need to worry. The fact that you have an order number signifies the booking has been successful. Please check the phone number given is correct as this can lead to failure in receiving your confirmation message. Remember the ticket will come from the ticket agent for that event, not Live Nation.

You can purchase tickets on the Live Nation website. The Live Nation link will take you through to the authorised ticketing agency for that event.

Ticket prices are available on the ticket agent’s website. You can find the link by going to the event page on the Live Nation website and it will direct you to the authorised ticket agent.

Please contact the ticketing agent to see if the tickets can be securely transferred to a family member or friend. We strongly suggest staying away from trying to re-sell your tickets online. Please see the appropriate ticketing agency for full T&C’s.

Tickets can be sold extremely quickly so therefore you should give yourself as many chances as possible to get tickets (see our tips for getting tickets above!).

When ticket buyers are successful in selecting tickets, these allocated tickets are put into a ‘holding status’. If the tickets are not paid for in the time frame given or are cancelled during this process the ‘holding status’ is removed and the tickets will be made available for purchase.

This is why we recommend that you hold tight and keep trying, as some tickets may be re-released if they are removed from someone’s basket.

It’s easy and free! Click here to sign-up to My Live Nation.

By doing so, you’ll get access to Live Nation pre-sales and receive the latest tour news from your favourite artists.

If you no longer wish to receive email communications from Live Nation, you can head to your profile and click ‘Subscriptions’.

There, you will see all subscriptions you are currently signed up to and can unsubscribe at this point by simply ‘unselecting’ the box next to the subscription name.

Be sure to hit the big red ‘Save Changes’ button before exiting!

You can update your personal information by heading to the ‘Profile’ section of your account.

There you can edit your Email, Name, Gender, Birthday, Country, and Postcode.

We recommend filling in as much information as you can so we can personalise content just for you!

Please check you have clicked on the link in the email sent to you (after you registered) to activate your account.

If you have not received your activation email, please use the 'Resend Activation Link' available here to have it resent to you. If you have forgotten your password, please use the Forgot your password? link. Your password will then be sent to your registered email address.

Please note: Some customers may be receiving emails from Live Nation as a past purchaser of tickets but are unable to log in to the website. Only customers who have completed the registration process will be able to log in.  

Please refer to the ticketing agent or venue’s website for exact door and show times. Note that these are not final and are always subject to change.

Venues have strict allowances on what can be brought in due to patron safety. We encourage you to leave bags at home for quicker access to the show. Please also check with the venue directly on any restrictions or cloaking facilities they have. 

It is up to the venues to decide what cameras are allowed.  Generally, only amateur cameras (mobile phone cameras, non-SLR cameras, cameras without detachable lenses) are allowed in. 

There are many considerations that we consider when planning a tour, the availability and capacity of venues, the schedule of the artist and economic viability. Despite our best efforts, it is not possible to include all cities on a tour itinerary.